In this 3 day instructor led training class is presented by Cisco training partners to their end customers. Channel Partners in North America and the UK hire proven AMS Subject Matter Expert Cisco Certified Systems Instructors (CCSI’s) to teach on-site or on-line classes.
System administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manager 10.0 (CUCM 10) product will learn the CUCM 10.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Call Features.
Recommended Class Audience:
• Customers who will be configuring and maintaining CUCM 10.0
• PBX System Administrators transitioning to CUCM administration
• IP networking professionals taking on responsibility for CUCM administration
• Workers being cross-trained for CUCM administration coverage
• Cisco Unified Communications system channel partners and resellers
Student Prerequisites:
• An understanding of IP networking concepts (CCNA-level)
• An understanding of traditional digital PBX systems
• An understanding of basic telephony concepts
• Business-level competence using the Windows operating system
• Business-level competence using different Internet browsers
• The ability to understand, read and speak English in a business and technical context (the CMA v10.0 course is available only in English at this time)
Class Learning Objectives:
• Demonstrate an overall understanding of the CUCM 10.0 system and its environment
• Configure CUCM to support IP Phones in multiple locations
• Configure CUCM to route calls to internal, inter-cluster and PSTN destinations
• Configure User accounts and multi-level administration
• Understand User Web Page functionality
• Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
• Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
• Understand the capabilities of and demonstrate the Bulk Administration Tool
• Understand and configure the Disaster Recovery System
• Understand the revised Licensing model for Cisco Unified Communications
• Understand and demonstrate the use of the Unified Reporting tool
• Understand and demonstrate the use of the Dialed Number Analyzer
To Hire a proven AMS Cisco Communications Manager Subject Matter Expert and Cisco Certified Systems Instructor who teaches this class, Call us today at 800-798-3901!