Communications Manager Administration [CMA] & Cisco Unified Communications Manager [CUCM] v10 Boot Camp

This 5 day instructor led training class is presented by Cisco training partners to their end customers. Channel Partners in North America and the UK hire proven AMS Subject Matter Expert Cisco Certified Systems Instructors (CCSI’s) to teach on-site or on-line classes.

Student will learn the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment.

Learning Objectives:
Upon completing this course, students will be able to meet these overall objectives:

• Demonstrate an overall understanding of the CUCM 10.0 system and its environment
• Configure CUCM to support IP Phones in multiple locations
• Configure CUCM to route calls to internal, inter-cluster and PSTN destinations
• Configure User accounts and multi-level administration
• Understand User Web Page functionality
• Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
• Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
• Understand the capabilities of and demonstrate the Bulk
• Administration Tool
• Understand and configure the Disaster Recovery System
• Understand the revised Licensing model for Cisco Unified Communications
• Understand and demonstrate the use of the Unified Reporting tool
• Understand and demonstrate the use of the Dialed Number Analyzer

Student Prerequisites:
The knowledge and skills that a learner must have before attending this course are as follows:
• An understanding of IP networking concepts (CCNA-level)
• An understanding of traditional digital PBX systems
• An understanding of basic telephony concepts
• Business-level competence using the Windows operating system
• Business-level competence using different Internet browsers
The ability to understand, read and speak English in a business and technical context (the CMA v10.0 course is available only in English at this time) Who Should Attend The primary audience for this course is as follows:
• Customers who will be configuring and maintaining CUCM 10.0
• PBX System Administrators transitioning to CUCM administration
• IP networking professionals taking on responsibility for CUCM administration
• Workers being cross-trained for CUCM administration coverage
• The secondary audience for this course is as follows:
• Cisco Unified Communications system channel partners and resellers

Class Outline:
CUCM System Basics
Introduction to IP Telephony
o Traditional Voice vs. IP Telephony
o Clustering Overview
o Intra-Cluster Communications
o CUCM Redundancy Options
o Deployment Models
o Campus (Single Site) Deployment
o Centralized Call Processing Deployment
o Distributed Call Processing Deployment
o Clustering over the IP WAN Call Processing Deployment
o Hybrid Call Processing Deployment
Basics of CUCM Configuration
o Administrative Interfaces
o Logging into Administration and Serviceability
o Logging into Unified Reporting and the Enterprise License Manager
o Logging into the Disaster Recovery System and Unified OS Administration
o Navigation Bar
o Command Line Interface
o Server Redundancy: CM Groups
o CM Group Configuration
o Date/Time Group
o Regions and Codecs
o Locations
o Device Pool Configuration
o Service Parameters Configuration
o Enterprise Parameters Configuration
Supporting Phones and Users
Configuring CUCM to Support Phones
o Cisco Unified IP Phone Model Ranges
o Specialized Cisco IP 89xx and 99xx phones
o Cisco Jabber Client
o Phone Button Templates
o Softkey Template
o Cisco IP Phone Registration
o Device Defaults Configuration
o Phone Configuration
o Manual Phone Configuration
o Auto-Registration
o Using the Bulk Administration Tool (BAT)
o Deploying new phones and users
o Overview of the Auto-Register Phone Tool
Configuring CUCM to Support Users
o Understanding CUCM Users
o Manual User Creation
o User Import with BAT
o Importing Users with LDAP Sync
o LDAP Authentication
o Understanding User Administration
o Configuring User Administration
o Working With Access Control Groups
o Assigning End Users to Access Control Groups
o User Web Pages
Understanding the Dial Plan
Dial Plan Overview
o Introduction to the Dial Plan
o Understanding Dial Plan Components
o Route Lists, Route Groups and Devices
o Call Routing
o Understanding Digit Analysis
Basics of Dial Plan Configuration
o Basics of Dial Plan Configuration
o Translation Patterns
o Route Plan Report
Advanced Dial Plan Configuration
o Understanding Digit Manipulation
o External Phone Number Masks
o Transformation Masks
o Discard Digits Instructions: PreDot
o Call Admission Control
o Automated Alternate Routing (AAR)
o Survivable Remote Site Telephony (SRST)
o SRST Operation
Class of Control
o Overview of Class of Control
o Traditional vs. Line/Device Approach
o Configuring Partitions and CSSs
o Partitions and Calling Search Space
o Time of Day Routing
o PLAR Application
o Forced Authorization Codes
CUCM Features
Media Resources
o Overview of Media Resources
o Conference Bridge
o Transcoder
o Music on Hold
o Annunciator
o Overview of Media Resource Management
o Configuring Media Resources
User Features
o Configuring Call Coverage in Cisco Unified Communications Manager
o Call Coverage in Cisco Unified Communications Manager
o Hunt Group Overview
o Hunt Group Configuration
o Final Forwarding
o Shared Lines
o Call Pickup
o Directed and Group Call Pickup
o Other Group Call Pickup
o Call Park
o Native Cisco Unified Communications Manager Presence
o Presence Status on IP Phones
o CSS versus Subscribe CSS
o Configuring Native Cisco Unified Communications Manager Presence
o Enable Presence-Enabled Call Lists
o CUCM Mobility Features
o Mobile Connect in Cisco Unified Communications Manager
o Cisco Unified Mobility Architecture
o Mobile Connect Call Flow: Incoming Calls to Office Phone
o Mobile Connect Call Flow: Internal Calls Placed from a Remote Phone
o Configure Remote Destination Profile
o Configure Remote Destinations
System Features
o CUCM 10.0 Licensing
o Enterprise License Manager Overview
o Cisco Unified Reporting Tool

Lab Outline:
Lab 2-1: Configuring the System to Support Cisco IP Phones Lab 2-2: Creating and Associating Users Lab 3-1: Configuring Basic Dial Plan Elements Lab 3-2:
Configuring Complex Dial Plan Elements Lab 3-3: Implementing Class of Control Lab 4-1: Configuring Media Resources Lab 4-2: Configuring Hunt Groups and Call Coverage Lab 4-3: Configuring Call Pickup and Call Park Lab
4-4: Configuring Native Presence with Speed Dial BLF Lab 4-5: Configuring Mobile Connect Lab 4-6: Generating Cisco Unified Communications Manager Reports Lab 4-7: Configuring IP Phone Services


UCA v10.0 – Unity Connection Administration

Unity Connection Administration (UCA) v10.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 10.0 system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.

Learning Objectives:
Upon completing this course, the learner will be able to meet these overall objectives:
• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
• Describe the components that are required for user call processing by Cisco Unity Connection
• Implement the various features and options that are available to users in Cisco Unity Connection
• .Explore the version 10.0 features and functions
• Use the various applications, tools, and reports that are available in Cisco Unity Connection

Student Prerequisites:
The knowledge and skills that a learner must have before attending this course are as follows:
• Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
• Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
• Basic understanding of Cisco Unified Communications Manager

Class Audience:
The primary audience for this course is as follows:
• Administrator
• IT support personnel
• Helpdesk support staff
• Introduction to Cisco Unity Connection for Network Engineering Staff Personnel

Class Outline:
Introduction to Unity Connection 10.x
An Overview of Cisco Unity Connection
o What is Cisco Unity Connection?
o Feature/Capacity Summary
o Appliance Architecture
o User Access to Inbox
o Active-Active, High-Availability Deployment
o Digital Networking
Whats New in 10.x?
o HTTPS Networking
o Single Sign-on
o Video Greetings
o Tenant Partitioning
o Message Status on Reply/Reply-All
o Mailbox quota email notification
o Voice Message attachment in HTML Notification
Administration Interfaces for Cisco Unity Connection
Logging into Cisco Unity Connection Applications
o Platform Administration
o Application Administration& interfaces
o UC Admin
o Unified Serviceability
o Unity Connection Serviceability
o Unified Reporting
o OS Admin
Single Sign-On
Connection Users and Contacts
. Understanding Users and Contacts
o Defining Users
o Defining Contacts
. Preparing to Configure Users
o Configuring Authentication Rules
o Configuring Class of Service
o Configuring Schedules and Holidays
o Configuring User Templates
o Configuring Users
o Understanding Contacts
o Configuring Contacts
. Managing Multiple Users
o Configuring Multiple Users
o Importing Users Using AXL
o Importing Users Using LDAP
o Importing Users Using Bulk Administration Tool
o Reviewing Users
Understanding Call Handlers and Call Flow
. Understanding Telephony Integration
o Understanding Call Agent (CUCM) Routing Requirements
o Describing Phone System Integration
o Configuring Phone System Integration
. How the System Handles Calls
o Defining Call Routing: Direct and Forwarded
o Describing Call Routing – Direct
o Describing Call Routing Forwarded
o Implementing Call Routing
o Describe Call Handlers
o Configure Call Handlers
o Describe Directory Handlers
o Configure Directory Handlers
o Describe Interview Handlers
o Configure Interview Handlers
o Reviewing Incoming Call Flows
o Reviewing Incoming Call Handling Components
Unity Connection Features
. Understanding the Dial Plan
o Dial Plan Components
o Dial Plan Examples
o Dial Plan Configuration
. Understanding User Features
o Describe Video Greetings
o Understanding Integrated Messaging vs. Single Inbox
o Configuring Integrated Messaging
o Configuring Single Inbox
. Accessing Voice Messaging and User Features
o Accessing Voice Messaging
o Visual Voicemail
o Implementing ViewMail for Outlook
o Personal Communications Assistant (PCA)
o Accessing Voice Messaging Using RSS Feeds
. Implementing Secure Messaging
o Secure Messaging vs. Private Messaging
o Configuring Secure and Private Messaging
. Managing Distribution Lists
o System Distribution Lists
o Private Distribution Lists
. Creating an Audiotext Application
o Audiotext Application Design
o Audiotext Application Configuration
Connection Tools and Reports
. Greeting Administrator
o Understanding Greeting Administrator
o Greeting Administrator Configuration
. Tools and Reports
o Using the Bulk Edit Feature
o Using Task Management
o Using Cisco Unity Connection Reports
. Using the Disaster Recovery System
o Configuring Backups
o Performing Restore Operations

Lab Outline:
. Lab 1-1: Verifying Connectivity and Call Flow
. Lab 1-2: Verifying and Configuring Call Handlers
. Lab 1-3: Working with Users and Extensions in Voice Mail
. Lab 2-1: Preparing to Configure Users and Contacts
. Lab 2-2: Managing Users and Contacts
. Lab 2-3: Managing Multiple Users
. Lab 3-1: Implementing the Dial Plan
. Lab 3-2: Understanding User Features
. Lab 3-3: Implementing Messaging and User Features
. Lab 4-1: Implementing an Audiotext Application
. Lab 4-2: Using Cisco Unity Connection Tools and Reports

To Hire a proven AMS Cisco Communications Manager Subject Matter Expert and Cisco Certified Systems Instructor who teaches this class, Call us today at 800-798-3901!

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