ITIL® Release, Control & Validation 2011 Edition

In this 5 day instructor led class, students will learn that ITIL is comprised of five core publications: ServiceStrategy, Service Design,Service Transition, Service Operationsand Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The officialITIL® … Continue reading

ITIL® Planning,Protection & Optimization 2011 Edition

In this 5 day instructor led class, students will learn that ITIL is comprised of five core publications: ServiceStrategy, Service Design,Service Transition, Service Operationsand Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The officialITIL® … Continue reading

ITIL® Expert: Managing Across the Lifecycle 2011 Edition

In this 5 day instructor led class, students will learn that ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational … Continue reading