Troubleshooting Cisco Unified Communications (TVOICE]

This Troubleshooting Cisco Unified Communications (TVOICE] class is a 5 day class that is presented by Cisco training partners to their end customers. Channel Partners nationwide hire proven AMS Subject Matter Expert Cisco Certified Systems Instructors (CCSI’s) to teach on-site or on-line classes.


  • Implementing Cisco Voice Communications and QoS (CVOICE)
  • Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)
  • Implementing Cisco Unified Communications Manager, Part 2 (CIPT2)

Skills and knowledge that you must possess to benefit fully from the course include:

  • Working knowledge of converged voice and data networks
  • Working knowledge of MGCP, SIP, and H.323 as well as a working knowledge of their implementation on Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments

Upon completing this course, you will be able to meet these overall objectives:

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
  • Solve the common issues of an SAF-enabled network and CCD
  • Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
  • Troubleshoot voice quality issues and issues that are related to media resources

Course Outline

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions

  • Identifying Cisco Unified Communications Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Module 3: Troubleshooting Call Setup Issues

  • Examining Call Setup Issues and Causes
  • Troubleshooting On-Premises Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues

Module 4: SAF and CCD Issues

  • Troubleshooting SAF
  • Troubleshooting CCD

Module 5: Troubleshooting CCD

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues
  • Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Module 6: Voice Quality and Media Resources Issues

  • Troubleshooting MOH Issues
  • Troubleshooting MTP Issues
  • Troubleshooting Issues with Conferences
  • Troubleshooting Transcoder Issues
  • Troubleshooting Issues with RSVP Agents
  • Troubleshooting Voice Quality Issues

To Hire a proven AMS Cisco Voice Subject Matter Expert and Cisco Certified Systems Instructor who teaches this class, Call 800-798-3901 Today!

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