ITIL® Release, Control & Validation 2011 Edition

In this 5 day instructor led class, students will learn that ITIL is comprised of five core publications: ServiceStrategy, Service Design,Service Transition, Service Operationsand Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The officialITIL® qualification scheme describes two streams, the Service LifecycleStream and the Service Capabilitystream.

The Service Lifecycle stream focuses on ITIL practices within the Service Lifecycle context. Theprime focus is the Lifecycle itself as well as the process and practice elements used within it.

The ServiceCapability stream is for thosewho wish to obtain an in depth understanding of ITIL processes and roles. Attention to the ServiceLifecycle is illustrated as part of the curriculum but the primary focus is the on the processactivities, execution and use throughout the Service Lifecycle.

The ITIL® RCV (Release,Control & Validation) course is part of the ITIL® IntermediateCapability certification stream. The course preparescandidates to take the ITIL®Release, Control & Validation Intermediate exam as well as providingvaluable knowledge that can be implemented in the workplace.

Learning Objectives:

At the end of this course, you will learn:

  • The concept of Service Management as a practice
  • The purpose, goal and objectives of the ChangeManagement Process
  • The purpose of the SACM process and the goal of Configuration Management
  • The use of a Configuration Management System (CMS), and its major components, in supporting the effective executionof SACM process
  • The purpose, goal,objectives and scope of the RDM process
  • The purpose, goal and objectives of the SVT process
  • The purpose, goal,objectives and scope of the KM process
  • The purpose, goal,objectives and scope of the Service Evaluation process
  • The purpose and scope of the RequestFulfillment process

Class Approach:

Participants will learn the principles and core elementsof the Service Capability approach to IT Service Management as well as focusing on the processes& roles, activities and their execution throughout the Service Lifecycle. An interactive approachis used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Release,Control & Validation certification exam as well as providingvaluable practical knowledgethat can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practicescan be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

Certificate: ITIL® Release, Control &Validation

Reference Materials: Core set of 5 ITIL books.

About the Examination:

Exam Format:Multiple choice, scenario-based,gradient scored questions.

Number of Questions: 8

Pass Score: 28/40 or 70%

Exam Delivery: Online or paper based

Exam Duration: 90 minutes

Open/Closed Book: Closed Book

Prerequisites: An ITIL Foundation certificate and preferablytwoyears work experiencein an IT ServiceManagement environment.

Credits: Upon successfully achieving the ITIL Release,Control & Validationcertificate, studentswillearn 4 credits in the ITIL® qualification scheme.

Project ManagementInstitute – Professional

Development Units (PDUs) = 35

Target Audience: IT Managers, Operational staff,andanyone requiring a deeper knowledge of or who areinvolved in the Release, Control &Validation clusterof processes and functions.

Student Material:

Students will receive an ITIL Release, Control& Validation classroomworkbook containing all ofthe presentation materials, course notes, case study and sample exams.

Class Outline:


  • Introduction/Housekeeping
  • Service Managementas a practice
  • Service, its value proposition and composition
  • Functions and processes across the lifecycle
  • The role of processes in the Service Lifecycle
  • How Service Management creates business value
  • How Release Control and Validation supportsthe Service Lifecycle


  • Purpose, goal, objectives & scope
  • Value to businessand to the Service Lifecycle
  • Policies, principles and basic concepts
  • Types of Change Requests
  • Triggers, inputs, outputsand interfaces with other processes
  • How to measure effectively, metrics and their applications
  • Activities and the Service OperationLifecycle stage
  • The relationship betweenContinual Service Improvement and organizational change


  • Purpose, goal and objectives & scope
  • Value to businessand to the Service Lifecycle
  • Policies, principles and basic concepts
  • The use of a Configuration Management System (CMS)
  • Process activities, toolsand deliverables
  • The considerations for retaining CMS back-up and historical data for businesspurposes
  • How to measure effectively, metrics and their application
  • Activities and the Service OperationLifecycle stage


  • Purpose, goal and objectives & scope
  • Release Unit, ReleaseDesign options and considerations
  • Release and Deployment planning
  • Developing the detailedimplementation plan for release deployment
  • Support after deploying the new Release
  • Triggers, inputs and outputs and interfaces with other processes
  • Informationrecording and maintenance
  • Challenges,risks and CriticalSuccess Factors


  • Purpose, goal and objectives & scope
  • Value to businessand Service Lifecycle
  • Policies and principles
  • Validation and Testingperspectives, purposes and stakeholder requirements
  • Test levels and test modelsto help with building quality services deliverables
  • Process activities, methodsand techniques and how they relate to the ServiceLifecycle
  • Triggers, inputs and outputs and the processinterfaces
  • Maintainingtest data and test environments in respect of changing test requirements
  • Measurementand Metrics


  • Purpose, goal and objectives & scope
  • Value to the business and to the Service Lifecycle
  • Policies, principles and the requestmodel concept
  • Basic layers of the KM conceptusing the DIKW structure
  • What constitutes an effective KM strategy, and practical techniques for enabling knowledge transfer
  • Stakeholder groupswithin the IT Service Management organization whose support is needed for effective Knowledge Management
  • Measuring the value contribution of KM, and practical metrics


  • Purpose, goal and objectives
  • Scope
  • Service Evaluation processterminology and workflow
  • Intended effect and unintended effectsof a change, and factorsfor evaluating the effectiveness of a Service Design and changes
  • Evaluation of serviceperformance to Risk Management and the potential impact on the courseof actions for the overall Service Design/change evaluation
  • Challenges pertaining to Service Evaluation


  • Purpose, goal and objectives
  • Scope
  • How RequestFulfillment may help to establisha self- help servicepractice within an organization.
  • The difference betweenRequest Fulfillment and Incident Management
  • The relationship betweenRequest Fulfillment and Release Management, and how they interactwith SACM
  • Challenges,risk and CriticalSuccess Factors


  • Change Management
  • Service Asset and Configuration Management
  • Service Validation and Testing
  • Release and Deployment Management
  • Request Fulfillment
  • Service Performance and Risk Evaluationactivities
  • Service Knowledge Management


  • Requirements for ITSM technologyfor implementing processes
  • Evaluation criteriafor technology and tools for process implementation
  • Challenges,Critical Success Factorsand risks
  • How to plan and implement ServiceManagement technologies
  • Technology considerations for implementing collaboration for processexecution, Configuration Management and Knowledge Management
  • The Deming Cycle

To Hire a proven ITIL Subject Matter Expert Consultant and Instructor who teaches this class, call 800-798-3901 today!

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