This Troubleshooting Cisco Unified Communications (TVOICE] class is a 5 day class that is presented by Cisco training partners to their end customers. Channel Partners nationwide hire proven AMS Subject Matter Expert Cisco Certified Systems Instructors (CCSI’s) to teach on-site or on-line classes.

Prerequisites:

Skills and knowledge that you must possess to benefit fully from the course include:

Working knowledge of converged voice and data networks
Working knowledge of MGCP, SIP, and H.323 as well as a working knowledge of their implementation on Cisco IOS gateways
Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments

Upon completing this course, you will be able to meet these overall objectives:

Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
Solve the common issues of an SAF-enabled network and CCD
Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
Troubleshoot voice quality issues and issues that are related to media resources

Course Outline

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions

Module 2: Cisco Unified Communications Manager Troubleshooting

Module 3: Troubleshooting Call Setup Issues

Module 4: SAF and CCD Issues

Module 5: Troubleshooting CCD

Module 6: Voice Quality and Media Resources Issues

To Hire a proven AMS Cisco Voice Subject Matter Expert and Cisco Certified Systems Instructor who teaches this class, Call 800-798-3901 Today!