MOC 20688: Supporting Windows 8.1

This 5 day instructor-led training class is presented by Microsoft training partners to their end customers. Training partners in North America and the UK hire proven AMS Subject Matter Expert Microsoft Certified Trainers (MCT’s) to teach on-site and on-line classes.

This class will provide students with the knowledge and skills required to support a Windows 8.1 deployment in medium and large enterprise environments and to resolve technical issues by developing a troubleshooting methodology for Windows 8.1.

Intended Student Audience:
• This class is primarily intended for the Enterprise Device Support Technician (EDST), who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows operating systems, devices, cloud services, applications, networking, and hardware support. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, operating system and data recovery.
• EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of desktops and devices, installing and testing line-of-business applications on these devices, and physically making changes to user devices or re-images as required.
• The secondary audience for this course can include students preparing to take exam 70-688.

Class Objectives:
• Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
• Troubleshoot startup issues and operating system services on a Windows 8.1 system.
• Resolve issues related to hardware devices and device drivers.
• Troubleshoot computers remotely.
• Troubleshoot issues related to network connectivity.
• Troubleshoot client configuration failures and GPO application issues.
• Troubleshoot issues related to user settings.
• Troubleshoot remote connectivity issues.
• Resolve issues related to accessing resources from computers that are domain-joined.
• Resolve issues related to accessing resources from computers that are not domain-joined.
• Troubleshoot issues related to application installation and operation.
• Maintain Windows 8.1 following deployment.
• Design and implement extranet connectivity for Windows 8.1.
• Recover a computer running Windows 8.1.

Class Prerequisites:
• Required: MOC 20687: Configuring Windows 8.1
• Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
• Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
• Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
• Windows Server 2008 R2 or Windows Server 2012 fundamentals
• Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8

Class Outline:
I. Module 1: Introduction to Troubleshooting Windows 8.1
1. Common Windows 8.1 Troubleshooting Scenarios
2. Overview of Windows 8.1 Architecture
3. Overview of Troubleshooting Steps
4. Lab : Troubleshooting Windows 8.1
II. Module 2: Troubleshooting Computer Startup
1. Overview of the Windows 8.1 Startup Recovery Environment
2. Optimizing and Troubleshooting Startup Settings
3. Troubleshooting Operating System Services Issues
4. Recovering BitLocker-Protected Drives
5. Lab : Troubleshoot a Startup Failure
6. Lab : Troubleshoot a Startup Failure
III. Module 3: Troubleshooting Hardware and Device Drivers
1. Overview of Hardware Troubleshooting
2. Troubleshooting Physical Failures
3. Troubleshooting Device Driver Failures
4. Monitoring Reliability
5. Configuring the Registry
6. Lab : Resolving Hardware Device and Device Driver Issues
IV. Module 4: Remote Troubleshooting
1. Using Remote Desktop
2. Using Remote Assistance
3. Remoting with Windows PowerShell
4. Lab : Troubleshooting a Remote Computer
V. Module 5: Troubleshooting Network Connectivity Issues
1. Determining Network Settings
2. Troubleshooting Network Connectivity Issues
3. Lab : Troubleshooting Network Connections
VI. Module 6: Troubleshooting Group Policy
1. Overview of Group Policy Application
2. Resolving Client Configuration Failures and GPO Application Issues
3. Lab : Troubleshooting the Application of GPOs
VII. Module 7: Troubleshooting User Settings
1. Troubleshooting Sign In Issues
2. Troubleshooting User Profiles
3. Troubleshooting Folder Redirection
4. Troubleshooting USMT
5. Lab : Resolving Sign In Problems
6. Lab : Resolving Folder Redirection Problems
VIII. Module 8: Troubleshooting Remote Connectivity
1. Troubleshooting VPN Connectivity Issues
2. Troubleshooting NAP Issues
3. Troubleshooting DirectAccess Issues
4. Lab : Troubleshooting DHCP NAP Enforcement
5. Lab : Troubleshooting DirectAccess
IX. Module 9: Troubleshooting Resource Access within a Domain
1. Troubleshooting File Access Issues
2. Troubleshooting File Permissions Issues
3. Troubleshooting Printer Access Issues
4. Lab : Troubleshooting Resource Access
X. Module 10: Configuring and Troubleshooting Resource Access for Non-Domain Joined Clients
1. Configuring and Troubleshooting Workplace Join
2. Configuring and Troubleshooting Work Folders
3. Configuring and Troubleshooting SkyDrive Access
4. Lab : Configuring and Troubleshooting Workplace Join
5. Lab : Configuring Work Folders
XI. Module 11: Troubleshooting Applications
1. Troubleshooting Application Installation Issues
2. Troubleshooting Desktop Apps
3. Troubleshooting Windows Store Apps
4. Troubleshooting Internet Explorer
5. Troubleshooting Client Hyper-V
6. Lab : Troubleshooting Desktop Apps
7. Lab : Troubleshooting Internet Explorer Issues
XII. Module 12: Maintaining Windows 8.1
1. Troubleshoot Windows Activation Issues
2. Monitoring and Configuring Performance Options in Windows 8.1
3. Protecting Windows 8.1 from Malware and Viruses
4. Applying Application and Windows Updates
5. Lab : Identifying Performance Problems
XIII. Module 13: Recovering Windows 8.1
1. Restoring Files in Windows 8.1
2. Recovery Options in Windows 8.1
3. Lab : Recovering Files
4. Lab : Recovering a Windows 8.1 Computer

To Hire an AMS Microsoft Windows 8 Subject Matter Expert Consultant and Instructor who also teaches this class, call 800-798-3901 today!

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