Implementing Cisco Unified Communications Manager Part 1 (CIPT-1)

Implementing Cisco Unified Communications Manager (CIPT-1) is a 5 day instructor-led training class  that is presented by Cisco training partners to their end customers. Channel Partners nationwide hire proven AMS Subject Matter Expert Cisco Certified Systems Instructors (CCSI’s) to teach on-site or on-line classes.
Prerequisites:

The  knowledge and skills that you must have before attending this course are as  follows:

  • Working knowledge of fundamental terms and  concepts of computer networking, including LANs, WANs, and IP switching and  routing
  • Ability to configure and operate Cisco routers  and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Fundamental knowledge of converged voice and  data networks
  • Ability to configure Cisco IOS gateways with  traditional and VoIP call legs

Cisco  learning offerings:

  • Interconnecting  Cisco Networking Devices, Part 1 (ICND1) v1.0
  • Introducing  Cisco Voice and Unified Communications Administration(ICOMM) v8.0
  • Implementing  Cisco Voice Communications and QoS(CVOICE) v8.0

Target Audience

The  primary audience for this course is as follows:

  • Network administrators and network engineers
  • CCNP Voice candidates

The secondary audience for this  course is as follows:

  • Systems engineers
  • Course Objectives

Upon  completing this course, you will be able to meet these overall objectives:

  • Describe  Cisco Unified Communications Manager, including its functions, architecture,  deployment and redundancy options, and how to install or upgrade
  • Perform Cisco Unified Communications Manager  initial configuration and user management
  • Configure Cisco Unified Communications Manager  to support on-cluster calling
  • Implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco Unified Communications Manager deployment
  • Implement Cisco Unified Communications Manager media  resources
  • Implement Cisco Unified Communications Manager  features and applications

 

Course Outline

Module  1: Introduction to Cisco Unified Communications Manager

Describe Cisco Unified Communications Manager, including  its functions, architecture, deployment and redundancy options, and how to  install or upgrade.

Lesson 1: Understanding Cisco  Unified Communications Manager Architecture

This lesson defines Cisco Unified Communications Manager  requirements for hardware, operating system, database, communication, and  licensing. Upon completing this lesson, you will be able to meet these  objectives:

  • Describe  the components of a Cisco Unified Communications solution and the functionality  of each component
  • Describe  the architecture and role of Cisco Unified Communications Manager
  • Describe  the hardware requirements for Cisco Unified Communications Manager
  • Describe  the characteristics of the Cisco Unified Communications Operating System
  • Describe  the characteristics of the Cisco Unified Communications Manager database and  how it provides redundancy
  • Describe  the licensing model of Cisco Unified Communications Manager and describe how to  calculate, verify, and add license units to Cisco Unified Communications  Manager
Lesson 2: Understanding Cisco  Unified Communications Manager Deployment and Redundancy Options

This lesson defines Cisco Unified Communications Manager  deployment options and redundancy designs. Upon completing this lesson, you  will be able to meet these objectives:

  • List  the supported Cisco Unified Communications Manager deployment options
  • Describe  the characteristics of a Cisco Unified Communications Manager single-site  deployment, and list the reasons for choosing this deployment option
  • Describe  the characteristics of a Cisco Unified Communications Manager multisite  deployment with centralized call processing, and list the reasons for choosing  this deployment option
  • Describe  the characteristics of a Cisco Unified Communications Manager multisite  deployment with distributed call processing, and list the reasons for choosing  this deployment option
  • Describe  the characteristics of a Cisco Unified Communications Manager multisite  deployment with clustering over the WAN, and list the reasons for choosing this  deployment option
  • Explain  the support of virtualized servers in Cisco Unified Communications Manager  Version 8
  • Explain  how call-processing redundancy is provided in a Cisco Unified Communications  Manager cluster, and identify the requirements for different redundancy  scenarios

Module 2: Administering Cisco  Unified Communications Manager

Perform Cisco Unified Communications Manager initial  configuration and user management.

Lesson 1: Managing Services and  Initial Configuration of Cisco Unified Communications Manager

This lesson defines how to activate required Cisco Unified  Communications Manager Services, configure initial settings, and remove DNS  reliance. Upon completing this lesson, you will be able to meet these  objectives:

  • List  elements that are used for general, initial configuration
  • List  network configuration options of Cisco Unified Communications Manager
  • List  the reasons for using NTP servers and enabling DHCP services in Cisco Unified  Communications Manager
  • Describe  the reliance on DNS by IP phones when server names are used instead of server  IP addresses
  • Describe  the difference between network and feature services and explain how they can be  managed using Cisco Unified Serviceability
  • Describe  the purpose of enterprise parameters and enterprise phone configuration and  explain key parameters
  • Describe  the purpose of service parameters and explain key parameters

The lesson includes this activity:

  • Lab  2-1: Configuring Cisco Unified Communications Manager Initial Settings
Lesson 2: Managing User  Accounts in Cisco Unified Communications Manager

This lesson defines how to manage user accounts, including  integrating Cisco Unified Communications Manager with a corporate LDAP  directory and enabling multiple levels of user privileges. Upon completing this  lesson, you will be able to meet these objectives:

  • Identify  the different user accounts in Cisco Unified Communications Manager and explain  how they are used
  • Describe  how to add and delete users and how to assign authorization rights to them
  • Describe  the purpose of Cisco Unified Communications Manager BAT and list its features
  • Describe  how Cisco Unified Communications Manager BAT can be used to manage users
  • Identify  LDAP characteristics and list the types of LDAP support that are provided by  Cisco Unified Communications Manager

The lesson includes this activity:

  • Lab 2-2:  Managing User Accounts in Cisco Unified Communications Manager

Module 3: Single-Site On-Net  Calling

Configure Cisco Unified Communications Manager to support  on-cluster calling.

Lesson 1: Understanding  Endpoints in Cisco Unified Communications Manager

This lesson defines the general features and unique  characteristics of the H.323, Skinny Client Control Protocol (SCCP), and  Session Initiation Protocol (SIP) endpoints that are supported by Cisco Unified  Communications Manager. Upon completing this lesson, you will be able to meet  these objectives:

  • List  the endpoints that are supported by Cisco Unified Communications Manager
  • Describe  the boot sequence of Cisco IP phones
  • Describe  how Cisco Unified Communications Manager supports H.323 endpoints
  • Describe  how Cisco Unified Communications Manager supports third-party SIP IP phones
Lesson 2: Implementing IP  Phones

This lesson defines how to implement SCCP and SIP (Cisco  and third-party) phones in Cisco Unified Communications Manager. Upon  completing this lesson, you will be able to meet these objectives:

  • Identify  the endpoint configuration elements and tools for adding phones
  • Describe  how autoregistration works
  • Describe  how to enable autoregistration for automatic insertion of new phones to the  Cisco Unified Communications Manager configuration database
  • Describe  how Cisco Unified Communications Manager BAT and Cisco Unified Communications  Manager Auto-Register Phone Tool can be used to add IP phones
  • Describe  how to use Cisco Unified Communications Manager BAT to add phones to Cisco  Unified Communications Manager
  • Describe  how to manually add phones to Cisco Unified Communications Manager

The lesson includes this activity:

  • Lab  3-1: Implementing IP Phones

Module 4: Single-Site Off-Net  Calling

Implement PSTN access in Cisco Unified Communications  Manager and to build a dial plan in a single-site Cisco Unified Communications  Manager deployment.

Lesson 1: Implementing PSTN  Gateways in Cisco Unified Communications Manager

This lesson defines the implementation of PSTN gateways in  Cisco Unified Communication Manager. Upon completing this lesson, you will be  able to meet these objectives:

  • Describe  the types of gateways that can interact with Cisco Unified Communications  Manager, and describe their differences
  • Describe  how to integrate MGCP gateways with Cisco Unified Communications Manager
  • Describe  how to integrate H.323 gateways with Cisco Unified Communications Manager
  • Describe  how to integrate SIP gateways with Cisco Unified Communications Manager

The lesson includes this activity:

  • Lab  4-1: Implementing PSTN Gateways
Lesson 2: Configuring Cisco  Unified Communications Manager Call-Routing Components

This lesson defines how to configure Cisco Unified  Communications Manager numbering plans, directory numbers, route groups, route  lists, route patterns, digit analysis, and urgent priority for on- and off-net  calls. Upon completing this lesson, you will be able to meet these objectives:

  • Describe  the components of a dial plan
  • Describe  the concept of endpoint addressing, including on-net versus off-net dialing and  dialing-string length in uniform on-net dialing
  • Describe  the concept of call routing in Cisco Unified Communications Manager
  • Describe  how Cisco Unified Communications Manager analyzes digits
  • Describe  features that relate to call routing
  • Describe  how Cisco Unified Communications Manager performs path selection
  • Describe  how to configure Cisco Unified Communications Manager path selection

The lesson includes this activity:

  • Lab  4-2: Configuring Cisco Unified Communications Manager Call-Routing Components
Lesson 3: Using Partitions and  CSSs to Implement Calling Privileges for On-Net Calls

This lesson defines the need and uses for calling  privileges and how to implement them in Cisco Unified Communications Manager.  Upon completing this lesson, you will be able to meet these objectives:

  • Describe  the tools Cisco Unified Communications Manager supports for calling privilege  implementation
  • Explain  the need and uses for calling privileges and how to implement them in Cisco  Unified Communications Manager
  • Describe  the implementation of partitions and CSSs for an on-net CoS example
  • Describe  important rules and considerations when implementing CoS  by using partitions and CSSs
Lesson 4: Implementing Cisco  Unified Communications Manager Digit Manipulation

This lesson defines digit-manipulation elements in Cisco  Unified Communications Manager and how to implement them. Upon completing this  lesson, you will be able to meet these objectives:

  • Describe  when to use digit manipulation in Cisco Unified Communications Manager
  • Describe  Cisco Unified Communications Manager digit-manipulation operation
  • List  Cisco Unified Communications Manager digit-manipulation configuration options
  • Describe  how to use external phone number masks in Cisco Unified Communications Manager
  • Describe  how to use translation patterns in Cisco Unified Communications Manager
  • Describe  how to use transformation masks in Cisco Unified Communications Manager
  • Describe  how to use digit stripping and digit prefixes in Cisco Unified Communications  Manager
  • Describe  how to use significant digits in Cisco Unified Communications Manager
  • Describe  how to use global transformations in Cisco Unified Communications Manager
  • Describe  how to use incoming number prefixes in Cisco Unified Communications Manager

The lesson includes this activity:

  • Lab  4-3: Implementing Digit Manipulation
Lesson 5: Implementing Gateway  Selection and PSTN Access Features

This lesson defines the need and uses for gateway  selection and PSTN access features and how to implement them in Cisco Unified  Communications Manager. Upon completing this lesson, you will be able to meet  these objectives:

  • List  applications for calling-privileges configuration elements
  • Describe  how time schedules and time periods work and how they are configured
  • Describe  the functions of gateway selection and CoS and  how to configure them
  • Describe  how to implement 911 emergency calls and vanity numbers
  • Describe  how to implement carrier selection that is based on time of day
  • Describe  how CMC and FAC work and how they are configured
  • Describe  how to implement CMC and FAC

The lesson includes this activity:

  • Lab  4-4: Implementing Calling Privileges in Cisco Unified Communications Manager
Lesson 6: Implementing Call  Coverage in Cisco Unified Communications Manager

This lesson defines call coverage and how to implement it  in Cisco Unified Communications Manager. Upon completing this lesson, you will  be able to meet these objectives:

  • Describe  call-coverage options in Cisco Unified Communications Manager
  • Describe  shared lines and how to configure them
  • Describe  how call hunting works in Cisco Unified Communications Manager
  • Describe  call-hunting scenarios in Cisco Unified Communications Manager
  • Describe  how to configure call hunting in Cisco Unified Communications Manager

The lesson includes this activity:

  • Lab  4-5: Implementing Call Coverage in Cisco Unified Communications Manager

Module 5: Media Resources

Implement Cisco Unified Communications Manager media  resources.

Lesson 1: Implementing Media  Resources in Cisco Unified Communications Manager

This lesson defines Cisco Unified Communications Manager  media resources, including conferences, transcoders, and Media Termination  Point (MTP), as well as music on hold (MOH) and annunciator services. Upon  completing this lesson, you will be able to meet these objectives:

  • Describe  types of media resources and their functions
  • Describe  how Cisco Unified Communications Manager supports hardware- and software-based  media resources
  • Describe  types of conferences (single mode and mixed mode) and explain the features of  software- versus hardware-based conference bridge media resources
  • Describe  how to configure conference bridge media resources
  • Describe  how to configure Cisco Unified Communications Manager for Meet-Me conference  support
  • Describe  MOH solutions
  • Describe  how to configure MOH media resources
  • Describe  annunciator media resources and their configuration in Cisco Unified  Communications Manager
  • Describe  how access control to media resources works and when and how to use it
  • Describe  how to configure MRGs and MRGLs and how to assign them to devices

The lesson includes this activity:

  • Lab  5-1: Implementing Media Resources

Module  6: Feature and Application Implementation

Implement Cisco Unified Communications Manager features  and applications.

Lesson 1: Configuring Cisco IP  Phone Services

This lesson defines how to configure Cisco IP Phone  Services. Upon completing this lesson, you will be able to meet these  objectives:

  • Describe  Cisco IP Phone Services
  • Describe  how to provide redundant Cisco IP Phone Services
  • Describe  how to configure Cisco IP Phone Services
  • Describe  Cisco IP Phone Services subscriptions
Lesson 2: Configuring Cisco  Unified Communications Manager Native Presence

This lesson defines how to configure presence-enabled  speed dials and lists. Upon completing this lesson, you will be able to meet  these objectives:

  • Describe  Cisco Unified Communications Manager native presence and compare it to Cisco  Unified Presence and Cisco Unified Personal Communicator
  • Describe  how Cisco Unified Communications Manager native presence works
  • Describe  how Cisco Unified Communications Manager native presence access control works
  • Describe  how to implement Cisco Unified Communications Manager native presence

The lesson includes this activity:

  • Lab  6-1: Configuring Cisco Unified Communications Manager Native Presence
Lesson 3: Configuring Cisco  Unified Mobility

This lesson defines how to configure Cisco Unified  Mobility. Upon completing this lesson, you will be able to meet these  objectives:

  • Describe  the purpose of Cisco Unified Mobility, how it works, and when to use it
  • Analyze  call flows that involve Cisco Unified Mobility
  • List  the requirements for implementing and installing Cisco Unified Mobility
  • Describe  considerations when using Cisco Unified Mobility MVA
  • Describe  how to configure Cisco Unified Mobility

The lesson includes this activity:

  • Lab  6-2: Configuring Cisco Unified Mobility

To Hire a proven AMS Cisco Certified Systems Instructor and Subject Matter Expert that teaches this class, call 800-798-3901 today!

Leave a Reply