According to the U.S. Bureau of Labor Statistics, the outlook for professionals working in the telecommunications industry leaves a lot to be desired – especially for those who already have years of experience in the one-time thriving market. The agency indicates that employment across all sectors of the industry – voice, video or internet services – is expected to drop by more than 8 percent by 2018.
As a result, it can be important for those who want to stay in this industry to invest in programs that help them keep their skills up to date. One of the fastest growing sectors of the telecommunications market is with voice over internet protocol (VoIP) telephony services. These providers work to ensure that all of a company's communications channels are working in concert so that customers can properly voice their frustrations and concerns to call centers and other outlets.
To further their career, individuals looking to enter this fast-growing field are advised to pursue CCNP Voice Certification from Cisco – formerly known as CCVP certification. However, in order to secure this vital career tool, individuals need to demonstrate that they can capably operate, configure and troubleshoot IP networks, according to Cisco.
To prepare for the test, individuals who want to obtain their Cisco VoIP certification may want to take classes either in person or online before paying for the associated exams. By working with a provider that can allow them to make use of both options, even individuals with hectic schedules can find the time for training.
After boosting their skills in a number of areas and working with certified instructors, dedicated individuals who complete the courses will gain the knowledge and expertise they need to stay viable in their industry.