CITAM Outline
Day 1:
Introduction: The Continuing Importance of Asset Management
Chapter 1: Challenges with Managing IT Assets
- Reactive Mode Rules How Business (Mostly) Works
- 3 Big Gotchas
- Possible Investment Inefficiencies
- How Does Application Portfolio Management Fit into ITAM?
- IT Asset Management Offers Relief
Chapter 2: Understanding Asset Management and the Role of EAM
- What Asset Management Really Means
- The Asset Management Savings Equation
- Anticipating and Preparing for Audits and Inspections
- Avoiding Unnecessary Expense
- How a Single Platform Simplifies Asset Management
- Benefits of an End-to-End Asset Journey
Chapter 3: Starting Down the Asset Management Road
- Examine the Current Business Environment
- Establish Business Cases
- A Clear Picture of Assets and Exposures
- Piloting the Process
- Measuring and Sharing Success
Day 2:
Chapter 4: Make Asset Management Work for You
- Introducing Software and Hardware Asset Management to an Organization
- Inventory Hardware and Software
- Asset Normalization
- Digging into and Rationalizing Contracts, Entitlements, and Warranties
- Reconciling the Data
- Putting Asset Management to Work
- Fixing What’s Broken
- Case in Point: Community Health Systems
Chapter 5: Managing the Asset Management Process
- Understanding the Asset Management Lifecycle
- Understanding Workflows and Automation
Chapter 6: Getting Your Assets Right
- The Software Inventory
- The Hardware Inventory
- Dealing with Cloud and SaaS Subscriptions
- Shining a Light on Shadow IT
- The Enterprise Asset Management Story
Day 3
Chapter 7: Asset Strategies, License Planning and Handling
- Seeing All Your Assets
- Creating a Strategy for Your Asset Portfolio
- The License Manager’s Manifesto
- Meet the Asset Management Workspace
- Detailing Your Current Licensing Position
- Establishing License Priorities and Handling
- Working with Publisher Packs
- Armed for Licensing Battle
- Software Reconciliation
Chapter 8: Gain Influence by Sharing Asset Data
- Asset Data and Security
- Asset Data and Risk Management
- Asset Data and ESG
- Asset Data and Employee Experience
- Asset Data and Customer Experience
Chapter 9: Making the Most of Automated Workflows
- Automation’s Basic Benefits
- Automating HR Workflows with Asset Management
- Automating APM processes with Asset Management
- Process-Driven Management Basics
- Integrating Asset Management into Change Management
Chapter 10: What Asset Management Does for a Business
- Seeing Clearly Across All Assets vs. Flying Blind
- Final Thoughts